FREQUENTLY ASKED QUESTIONS
Q: Where are you located?
A: We are located in the Commonwealth of Virginia.
Q: Do you have a retail store?
A: We are only online at this time.
Q: Do you ship internationally?
A: At this time we only offer shipping within the United States.
Q: When will my order ship?
A: We try to get items made and shipped out to you within 7 days. However, we are a one woman operation, so please allow up to 2 weeks for your item to be shipped.
ORDERING & ORDER STATUS
Q: Is there order and shipping confirmation?
A: Shortly after placing your order you should receive a confirmation email with your tracking number. If you have not received a confirmation email within 24 hours, please be sure to check your spam folder. If you still cannot locate an email from us, please contact us at michelle@LibertyBelleCo.com
Q: My package is missing. What should I do?
A: We have partnered with Route to help ensure your packages arrive to you safe and sound and to facilitate the replacement of lost, stolen or damaged packages. For a nominal fee at checkout, Route will provide tracking on your order and will facilitate the replacement or refund of your order should something happen to it. You can start a claim with Route HERE.
If you opt not to purchase Route protection with your order, Liberty Belle is not liable for lost, stollen or damaged orders. You will need to check with your local USPS if you believe your package has been lost or stolen and file a claim through them on your lost order.
Q: Where can I enter my discount code?
A: After clicking "check out" in your shopping cart page you will be taken to the page where you can input any valid discount code you'd like to use.
Q: Can I use multiple discount codes when placing my order?
A: We only allow one discount code per order.
Q: Do you offer gift cards?
A: Yes, we offer electronic gift cards! All gift cards are non-refundable and are emailed to the buyer. The buyer can then print this gift card, or forward it to the person receiving the gift.
Q: Can I change or cancel my order once I submit it?
A: Yes, as long as your order has not been made yet, you can request a cancellation or change.